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FAQ

How do I bring up any concerns, comments and suggestions?


When is the best time to reach a representative?

  • Our corporate office operates Monday-Friday from 10am-5pm Los Angeles time. 

Do you do custom orders?

  • We are happy to offer a custom order service that can be requested by simply contacting us via website, email or social media channels. Our representative will guide you through the easy custom order process and answer all of your questions.

What if I am not happy about the product?

  • One of our main priorities is your satisfaction. It is important for us to deliver you the product that you will absolutely love!  If you are not satisfied with your purchase we will gladly exchange your product with something that will suit you better or do the refund.  Please refer to the returns and exchanges policy following this link for more information https://www.izaveta.com/pages/returns-and-exchanges

How do I take care of my IZAVETA collection?

  • All our products are handmade, with the finest materials to ensure the highest quality possible.  Please refer to the product treatment section to ensure a good maintenance of our high quality merchandise following this link https://www.izaveta.com/pages/product-treatment